We want you to be completely satisfied with your purchase from Eden. If you have any concerns or need to return an item, please review the following guidelines:

1. Eligibility for Returns:

Unless Faulty, items must be unused, in their original condition, and with all tags attached.

Returns must be initiated within 30 days of purchasing the product.

2. How to Initiate a Return:

Contact our customer service team at reservations@eden.com.au with your order number and reason for return.

Our team will guide you through the return process and provide a return authorization.

3. Return Shipping:

Customers are responsible for return shipping costs unless the item received is faulty or damaged. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process:

Once we receive your return, it will be inspected for eligibility. Refunds will be processed within 2 business days after the receipt of the returned item. Refunds will be issued to the original payment method.

5. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

6. Faulty or Damaged Items:

If you receive a faulty or damaged item, please contact us immediately for assistance.

We may request photos of the damaged item to facilitate the return process.

7. Final Sale Items:

Certain items may be marked as final sale and are not eligible for return. Please check the product description for details.

Contact Us:

If you have any questions or concerns about our returns policy, please reach out to our customer service team on 1800 074 157.

Thank you for choosing Eden. We appreciate your business!

*All terms and conditions are subject to change without notice.